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Old 05-04-2022, 09:59 PM
Eric Lambert's Avatar
Eric Lambert Eric Lambert is offline
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Join Date: Dec 1969
Location: Los Angeles
Posts: 4,593
Default Re: Avid response time for Support Plan cases

Quote:
Originally Posted by stargazer View Post
Thanks Eric,

When I log in I see my case is registered in the portal.
I guess I have to be a bit more patient, but I was expecting at least an automatic email confirmation.

Also a bit annoying, when you pay for an Ultimate Support Plan every year and then when you actually need support - silence, and you feel like a paying beta tester.
Still no response? I'd be annoyed by that delay. I hope you get a response soon.
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