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Old 08-03-2021, 11:45 PM
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unkJE unkJE is offline
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Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 3,018
Default Re: 2016 Install Errors - Win 10 Pro

When Pro Tools installation stalls at FB360 Spatial Workstation:
Quote:
Originally Posted by EGS View Post
just hit ignore
Quote:
Originally Posted by LightWing View Post
Did that...install fails and the only option is to roll back and exit the installer ...
I’m assuming you also hit the “Retry” button …

Could be a corrupt installer – try downloading it again directly from your Avid Master Account


Quote:
Originally Posted by LightWing View Post
...This is a Win 10 system. Doesn't PT create an Installer log file? If so anyone know what DIR it is created in?
At the end of your next Pro Tools 2021.6 install, tick the box to “Show the Windows Installer log” location – this one’s called: “AvidProTools2021.6 Install – Notepad”
You can save it anywhere – or here:
C:\Program Files\Avid\Pro Tools\LogFiles


Uninstall your existing Pro Tools 2021.6 and everything that came with it (sort by date to view in Windows Programs & Features) - and remove the Avid 2021.6 stock plug-ins from the AAX 64 folder
Run CCleaner, then in CCleaner’s Registry section, scan for issues (save backups when prompted) – might take 3 or 4 scans before “no issues found”

Restart computer

Go offline – disable Network
Disable any anti-virus/background apps/etc.

Install (a fresh download of) Pro Tools 2021.6

Restart computer

As I don't use them - I uninstall FB360 Spatial Workstation and remove the 5 @ FB360 Spatial Workstation plug-ins from the AAX folder - I also uninstall Cloud Client Services - I run Avid Link once to check for any plug-in updates, then uninstall it, too

Restart computer

Launch Pro Tools

Pro Tools 2021.6 is working fine here and elsewhere on Windows 10 - for better advice, if you're still hitting a brick wall ... post a free SiSoft Sandra Lite report ... reckon it's well worth persevering to have both Pro Tools and SO5 - seems like it's "the best of both worlds"!
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Last edited by unkJE; 08-04-2021 at 07:51 AM. Reason: no FB here
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