Quote:
Originally Posted by MCorbin
Kevin
Are you getting that on a license that had been extended???
If so, can you send me a PM or email w the SID & avid.com account so I can have it looked into?
m
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Mark sorry I took so long to reply
Yes as per my screen shots .. when I open my account page I get the Red letter warning
But on my products page it shows correctly my upgrade &support plan is good through Jan 30 2023
I was an early Carbon guy purchased in late Nov or early Dec of 2020
Because at that time I had a current Update/Support for PT Ultimate until Jan 30, 2021--- I opted for the 1 year extension which made me good until Jan 30 2022
The again this last Nov I renewed my plan so I am good until Jan 30 2023
Which (as per my screen shots) shows that on my My products page for PT Ultimate
But I get the warning when I open my Account page
Just PM'ed you the info