Quote:
Originally Posted by nucelar
Hi,
I have an annual subscription to Avid Complete Plug-in Bundle, which I paid last November. I have been working without issues all this time, but since last friday Pro Tools tells me the plug-ins are not authorized when trying to open any of them.
In my Avid account, the subscription is "Active". But in the ilok manager I can't seem to find the asset. (I can see grayed out assets for the same bundle that have expired from last years)
I have to say My Pro Tools Ultimate support Plan is long expired, so I have no official support for that, but nonetheless I need help to sort out this issue with the Plug-in Bundle I paid for.
Thanks!!
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Sorry, we can't find any Avid Account connected to the Email you registered here in the DUC. Please create a support case
HERE
Then let us know the case number once created so we can check.
Thanks,
-Tope