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Old 01-27-2023, 05:56 PM
mattrixx mattrixx is online now
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Join Date: Jan 2005
Location: Adelaide - Australia
Posts: 1,125
Default Re: Missing Pro Tools Ultimate Perpetual iLok assets

Just a quick update.

Support got back to me several times asking for screenshots of my iLok autos etc etc. I sent them everything.
Have acknowledged that I am up to date and that it should have refreshed (Alas it has NOT), as Groovecell, Synthcell and the Plugin Bundles etc have refreshed and reflect the correct expiry date.
Now want to arrange a phone call (said they called and got voicemail, but there's no missed call on my phone).
They want to do a remote desktop session apparently... for what, I have no idea.

I now know why people get frustrated with AVID's "Expert Support Team".
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Matt McKenzie-Smith
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