First download the free Ultimate Trial so you can keep working while this gets sorted:
https://my.avid.com/get/pro-tools-trial
Assuming there’s nothing in your Avid
MY ACCOUNT> My Products>Products Not Yet Downloaded – as well as nothing in
iLok License Manager>View>Available Licenses, post your Case Number in this Thread, so Mods or Higher can escalate your Case.
new PM for you