Quote:
Originally Posted by Phil O'Keefe
I have a Carbon, and it's time to renew my perpetual license support plan, which I did online, paying the $399 directly to Avid. I received a confirmation email, but my account online still says I need to renew.
What am I doing wrong here?
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That's referring to your Carbon support & its PT subscription. The Software Update Plans for your perpetual
Pro Tools Studio and
Pro Tools Ultimate are active into next year. Check the expiration dates for those in
my.avid.com/products and the
Release Limits for the licenses in iLok License Manager. (And... thank you for renewing!)