[smj]

Originally Posted by musicman691

According to the compatibility chart here: https://avid.secure.force.com/pkb/ar...tibility-Chart PT11 is NOT considered compatible/supported in Win 10. That could be your problem.

I’m ok to upgrade if I have to. The fact that a regular USB/midi instrument like the Akai doesn’t work as well at least gives me hope that there’s a path forward with PT and not something unique to the TriplePlay midi pickup. I did find this though… so I’ll walk myself through it later today:

https://avid.secure.force.com/pkb/ar...ia-USB-or-MIDI

Interesting it was updated last month and mentions pt11 or later.

Sara at Fishman kindly got back to me and offfered some insight:

“ There is a bit of a challenge using ProTools with Windows and TP. Let me explain:
Pro Tools for Windows (at least historically) grabs all of the MIDI ports, and Windows only permits one client per USB MIDI port, and thus the TriplePlay software cannot communicate with the controller. So to use TriplePlay with Pro Tools on Windows, you need to use it in Basic Mode (i.e. just turn the controller on, no TP SW), or Hardware Mode (i.e. hold down the up button when powering the controller on, no TP SW).
On Mac this is not a problem. Hopefully at some point Windows will fix this issue, or Pro Tools will provide a workaround, but for now, this is really the only way to use TP in ProTools.”

Sean Meredith-Jones
www.seanmeredithjones.com