Help for incomplete surrenders: The entire PACE team is working around the clock to fix incomplete surrenders of licenses that stalled some users' license upgrades.
If you you have not yet placed a support request, and you are experiencing problems involving surrendering a previous license for a new license that requires surrender, please submit a Support Ticket at iLok.com:
https://www.ilok.com/support.html?type=gn
You will be asked first to login to your iLok.com account, then fill out the Support Ticket with
as many details as possible in order to assist you with resolving your issue.
Bruce Paine
Community Administrator
Avid Pro Audio Community