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Old 02-17-2012, 02:50 PM
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crizdee crizdee is offline
Join Date: Dec 2004
Location: Brighton, UK
Posts: 10,679
Default Re: iLok won't surrender PT 9 license

Originally Posted by newstrings View Post
Just an addition--I've heard from iLok, and they are saying it's Avid's fault:

Please contact the software developer of the software you are attempting to use for further information on the use and authorization of their product.

Your surrender terms dictate that you surrender a Pro Tools 9 license, you have a Pro Tools HD license. You cannot fulfill the terms to download your Pro Tools 10+9 Bundle at this time. Only the software companies are able to amend your surrender terms and assist you in preparing for your upgrade.

Strange that iLok has allowed me to run ProTools 9 for the past year without a license? A bit confusing.

Now waiting to hear from Avid...

Any thoughts are appreciated.

So you have a HD license which also enables you to run PT9.

And now you are trying to upgrade to PT10 bundle but you don't have a PT 9 license! you have a HD 9 license and the upgrade you bought doesn't accept HD 9 as a upgrade surrender for PT10.

PT MAC Troubleshooting...

Producer, Engineer,
UKmastering Mixing & Mastering
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PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring.
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