Quote:
Originally Posted by Darryl Ramm
And
What exactly does this mean? Not show up as an option in the playback engine dialog? Or not play as in the transport does not go into play? If so what exactly happens on the screen, what transport buttons blinking etc. (and if you use Built-In Output as the playback engine the problem is not there?
HD systems... always try minimal systems troubleshooting. What happens when you pull out the new HDX card? What happens when you put that card in the original HDX slot? Test with the simplest possible config, one interface connected. A known good Digilink cable or swap several cables to check. If only two cards fail, try different card link cable. Always suspect power cables etc.
How did you upgrade to Big Sur? If it was not a clean install you may want to just spin ip a clean install on a spare drive or partition, install Pro Tools and not much else and see if that works.
If the device is not showing up in playback engine options then problems with device driver security approval would be high on my suspect list.... except if it runs DigiTest that should not be a problem.
What did Avid support actually troubleshoot with you? What version of the driver is installed?
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What I mean is:
I open/create a session, hit play. The Play Button blinks but the timeline cursor never moves [no audio obviously]. I can stop playback and change settings [like normal].
The Playback engine properly recognizes HDX and uses that. This happens even when I turn off the Hybrid Engine. When I turn off the Hybrid engine the error -6001 usually pops up immediately on playback.
I have tested with each card individually with a single cable connecting the HDX to the interface. I have tried 3 different known working cables.
When I initially upgraded [run the upgrade process from the App Store], I ran into driver issues. After sorting out the driver issues and this playback problem started occurring I have since started from a clean install.
On a CLEAN install [complete format of the drive follow by installation] of Big Sur, the issues still exists [with nothing else installed]. I always install the SAME version HD Driver as the version of Pro Tools I am trying to run.
Avid has YET to engage with me on my case as I said I submitted almost a week ago.