I just installed Pro Tools First and when I try to start it is shuts down. Here are the steps:
- start Pro Tools Frist
- Splash screen comes up
- Dash board screen pops up to create or open a project
- If I select a Template and click Create it will
- Display "Restoring Tracks"
- Display a "session Notes" screen that says that some input or outputs have become inactive.
- It will ask if I want to save note and if I say Yes or No Pro Tools will shut down
- The saved notes look like this:
Code:
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Notes
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Comments
Some inputs or outputs may have become inactive because your audio hardware device has changed.
Missing Elastic Audio plug-ins
Elastic Audio processing has been disabled on Track "Audio 1" because the Elastic Audio plug-in is not in the Plug-ins folder.
Elastic Audio processing has been disabled on Track "Audio 2" because the Elastic Audio plug-in is not in the Plug-ins folder.
Elastic Audio processing has been disabled on Track "Audio 3" because the Elastic Audio plug-in is not in the Plug-ins folder.
Elastic Audio processing has been disabled on Track "Audio 4" because the Elastic Audio plug-in is not in the Plug-ins folder.
Missing Inputs
The input "Input 1" on track "Audio 1" is not available in the current I/O setup.
The input "Input 1" on track "Audio 2" is not available in the current I/O setup.
The input "Input 1-2" on track "Audio 3" is not available in the current I/O setup.
The input "Input 1-2" on track "Audio 4" is not available in the current I/O setup.
- If instead of using a template I create a blank project, then I will see the Pro Tools screen appear for a few seconds and then it will shutdown.
- I can also hit Cancel instead of creating or opening a project and Protools will come up with limited options. From there I can get into the PlayBack Engine and select different setups, but with the same results when I try to open or create a project.
I have tried it with both Asio4All and our FocusRite Scarlett 2i2 (which I have verified works with this machine). I have also tried a number of items listed in similar posts such as reinstalling, disabling plugins (By deleting and holding Shift on startup), and Asio4All, but they have not helped.
Any assistance would be greatly appreciated!
I'm wondering if this machine is not powerful enough to run Pro Tools First?
Here is my Sandra report:
Code:
SiSoftware Sandra
ID
Host Name : DESKTOP-9UB3O89
Workgroup : WORKGROUP
Computer
Model : Dell Inspiron 3593
Serial Number : FTB****
Chassis : Dell Notebook
Mainboard : Dell 04N9HV
Serial Number : /FTBS703/CNC************
BIOS : Dell 1.9.1 06/11/2020
TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24)
Intel vPro : 13.0.21.1314
Total Memory : 11.81GB SO-DIMM DDR4
Processors
Processor : Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz (4C 8T 3.57GHz, 3.37GHz IMC, 4x 512kB L2, 6MB L3)
Socket/Slot : FC BGA1526
Chipset
Memory Controller : Dell Core10U (IceLake-U) ULV Host Bridge/DRAM Registers 99MHz, 2x 6GB SO-DIMM DDR4 2.64GHz 128-bit, Integrated Graphics
Memory Module(s)
Memory Module : KKN2NM-MIE 4GB SO-DIMM DDR4 PC4-21300U DDR4-2666
Memory Module : HMA81GS6DJR8N-VK 8GB SO-DIMM DDR4 PC4-21300U DDR4-2666
Video System
Monitor/Panel : BOE Generic PnP Monitor (1920x1080, TF86G€NT15T00, 15.5")
Video Adapter : Intel(R) UHD Graphics (32CU 256SP SM6.4 1GHz, 1024kB L2, 128MB DDR4 2.67GHz 128-bit, Integrated Graphics)
Graphics Processor
OpenCL : Intel(R) UHD Graphics (256SP 32C 500MHz/1GHz, 768kB L2, 4.8GB DDR4 2.67GHz 128-bit, Integrated Graphics)
D3D 11 : Intel(R) UHD Graphics (256SP 32C 1GHz, 1024kB L2, 128MB DDR4 2.67GHz 128-bit, Integrated Graphics)
OpenGL : Intel(R) UHD Graphics (256SP 32C 500MHz/1GHz, 1024kB L2, 128MB DDR4 2.67GHz 128-bit, Integrated Graphics)
Pen & Touch
Touch : Integrated
Multi-Touch : Yes
Simultaneous Touches : 10
Pen Digitiser : External
Storage Devices
Disk : KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
Logical Storage Devices
OS (C:) : 462GB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
WINRETOOLS : 990MB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
Image : 12GB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
DELLSUPPORT : 1GB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
ESP : 746MB (FAT32, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
Peripherals
LPC Hub Controller #1 : Dell 495 Premium-U (Ice Lake-LP) LPC Controller
LPC Legacy Controller #1 : T1 FE-00
Audio Device : Dell Core10 (Ice Lake-LP) Smart Sound Technology Audio Controller
Disk Controller : Intel PCI standard RAM Controller
Disk Controller : Dell ICH8 Mobile SATA RAID Controller
USB Controller #1 : Dell Core10 (Ice Lake-LP) USB 3.1 xHCI Host Controller
SMBus/i2c Controller #1 : Intel ICH SMBus
Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP ColorLaserJet M253-M254 PCL-6 (V4) (600x600, Colour, Duplex)
Fax : Microsoft Shared Fax Driver (200x200)
Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)
Network Services
Network Adapter : Realtek PCIe FE Family Controller (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Qualcomm QCA9377 802.11ac Wireless Adapter (802.11n (HT), AES-CCMP, 72.2Mbps)
Power Management
Battery #1 : SMP DELL VM73283 42.00Wh/3.74Ah
Operating System
Windows System : Microsoft Windows 10 Personal 10.0.18362
Platform Compliance : x64