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Old 06-22-2013, 04:09 PM
Bruce Paine Bruce Paine is offline
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Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,864
Default Re: iLok License Surrender Issues

Quote:
Originally Posted by dannymullins View Post
And success at last! iLok just emailed me and said they had fixed the problem. I logged in and within a few moments my licenses were activated on my iLok. Good to know they were working through the weekend to fix the issue.

Now to figure out the Pro_Tools_PT11_Mac_79511.dmg installer issue, still getting a "no mountable file system" message when I try to install.
Danny,
We are investigating this right now.

Is your Avid account under the same email address as your forum registration?

What is the Product Name listed where you are getting the downloads from in your account?

Is it a paid upgrade, crossgrade, or free update?

Trying to determine if any specific group did not get their installers updated correctly in their Avid accounts.
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Bruce Paine
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