This has been discussed on this forum ad-nauseum, you can find all those past discussions using the forum search.
Or from the knowledgebase --
http://avid.force.com/pkb/articles/e...p;DocType=1079 or from iLok
http://www.ilok.com/ilok-rma.html
If you have business critical needs for an iLok you may want to look at ZDT insurance in future.
Posting here won't accelerate anything, you need to follow the steps documented in the links above.
If this is a special deal and somebody at Avid comped you a licenses you may need to contact them directly if here are any problems recovering the iLok license (especially if the iLok/license was never registered to you).
Darryl