If you bought the FP16 new, the dealer would be my first point of contact. Second would be Presonus as they may have tech support available by phone. At this point, everything you do will be an experiment and I would start in that MIDI window at the top of your pics and uncheck everything for the FP and test. If that doesn't work, then add back each item, one at a time. From my own experience with HUI controllers, I have never needed to open that particular window for successful HUI function(still using my first-gen Faderport here)
