[Mr. Bulldops]

so after ordering a new unit through my local shop and Fedex sitting on it in the same location for nearly 2 weeks, I finally got my hands on the new unit today. Same issue? it will not update FW. I'm guessing Eucon and Mac/my system just don't want to be friends. I'm beyond frustrated here. Im beginning to think Avid ecosystem isnt for me for all this trouble. I want it to perform its simple action of taking the FW ; if anyone knows an answer or can point me somewhere please please do. I've scoured online and cannot find any answers. It can't possibly be this complicated to get a dock to work on my mac? I'm generally quite tech savvy but this is ridiculous.