Quote:
Originally Posted by Mr. Bulldops
Hello,
I just received my Dock today and have spent the entire afternoon trying to troubleshoot and figure out why the Dock will not take a FW update. I'm running a mac mini with Catalina OS. I have an S1 controller and tablet that are running fine. When I use Eucon app (current) settings it detects the dock in left pane but when i move over to my surfaces (and i see its claimed by my mac mini) it keeps showing 'update' required. I follow prompts. progress bar shoots very fast all the way and dialogue box says to power on/off unit. It reappears with the same prompt to update Firmware. Its an endless cycle.
Can anyone throw me a bone here?! i'd be very very grateful.
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A couple of suggestions.
Are you on the latest version of Eucontrol? If not, download and install.
Be sure to uninstall the current version before installing the new version.
Before the S1 and tablet get loaded into My Surfaces. Power them off and only have Dock be recognized. Then click on and update the firmware.
Additionally, how do you have the Dock connected? Router? Switch?
Try those few things and report back. There might be others on here that might have some other options.