[leemorgan]

'Subscription installer' - I read that, and thought, is there a separate piece of software I missed? Great.

But I can't see anything mentioning 'subscription' in the available list. I enclose what I have showing, and also I list what is under 'Product Details and Download Links' for Pro Tools (and I've only installed the pro tools 2020.5 package so far - is that what you mean by 'subscription installer' - are any of the others relevant?)

It still seems like a licence issue to me: the iLok shows all my other licenses, up to, and including Pro Tools 10. The support team suggested I had it as a cloud activation - but it's not in there either (just 4 plug ins are showing) and I've closed/opened/closed the iCloud session). My iLok licence name is showing as my 'Linked iLok account' on my Avid account page. I'm running the latest iLok Manager.

What else can I try?

Thanks,


Lee


PRODUCTS


Avid Link
1 Product(s)

BioTek
1 Product(s)

Boom Full License
1 Product(s)

HDpack 7.0 (HD|1)
1 Product(s)

LE to Pro Tools 10.0 Crossgrade
1 Product(s)

Pro Sound Effects® | First Library
1 Product(s)

Pro Tools
1 Product(s)

Pro Tools 8 Third Party Content
1 Product(s)

Pro Tools HD 7.4 Back Up License
1 Product(s)

Pro Tools HD 8.0 Upgrade Amnesty
2 Product(s)

Sibelius | First
1 Product(s)

Groove3 Tutorials
1 Promotion(s)

Convology XT Loyalty Reward
1 Promotion(s)

Sound Credit
1 Promotion(s)

ERA Voice Leveler
1 Promotion(s)

pureMix Tutorials
1 Promotion(s)

Pro Sound Effects | Foley Essentials
1 Promotion(s)



And under Pro Tools 'Product Details and Download Links':

Pro Tools 2020.5 Installer Mac (DMG) 1.69 GB

HD Driver 2020.5 Installer Mac (DMG) 233.06 MB

Codecs PE 2.7.6 Installer Mac (DMG) 12.44 MB

Codecs LE 2.7.6 Installer Mac (DMG) 10.41 MB

Avid Loopmasters Sample Pack 1.0 for 12.8.1 Mac (DMG)
What's New in Pro Tools 2020.5 (PDF) 108 KB
Pro Tools 2020.5 Read Me Mac (PDF) 286 KB
Pro Tools Reference Guide (PDF) 30.86 MB
Pro Tools Shortcuts (PDF) 305 KB
Pro Tools Plug-ins

First AIR Instruments Bundle 19.12 Installer (Mac) 1.05 GB

First AIR Effects Bundle 12.0 (Mac) 123.66 MB

First AIR Instruments 2018.3 Mac (DMG 1.1 GB

XPand!2 2019.12 (Mac) 1.11 GB
Eleven Effects Bundle 18.8 (MAC) 38.37 MB
Pro Tools Legacy

Pro Tools 11.3.2 Installer (Mac) 867.32 MB

HD Driver 11.3.2 Installer (Mac) 97.78 MB

Pro Tools 10.3.10 Installer (Mac) 2.33 GB

AIR Creative Collection Effects 11.3.1 Installer (Mac) 123.66 MB

AIR Creative Collection Instruments 11.3.1 Installer (Mac) 2.18 GB

Avid Virtual Instruments 10.3 Installer (Mac) 2.72 GB
Pro Tools 10.3.10 Read Me - Mac (PDF) 186 KB
Pro Tools 11.3.2 Read Me - Mac (PDF) 163 KB
Placeholder Pro Tools Legacy downloads 23 Bytes
Pro Tools Demo Session
Pro Tools Demo Session (Mac/Win) 286.34 MB
Pro Tools Drivers

CodecsPE 2.7.3 Mac (ZIP) 10.91 MB

CodecsPE 2.7.3 Win (ZIP) 11.44 MB

DX Driver 8.9.1 Win (ZIP) 2.06 MB

DX Driver 8.9.1 Mac (DMG) 263 KB
Avid Codec Pack Read Me (PDF) 36 KB
Pro Tools Plug-ins

First AIR Effects Bundle 12.0 (Mac) 123.66 MB

First AIR Instruments 2018.3 Mac (DMG 1.1 GB

First AIR Instruments Bundle 19.12 Installer (Mac) 1.05 GB

XPand!2 2019.12 (Mac) 1.11 GB
HEAT Option Guide V1.0 E (PDF) 222 KB
Audio Plug-ins 10.2 Guide (PDF) 12.25 MB
Graphic EQ 12.0 (Mac) 1.87 MB
UVI Plug-Ins

Falcon Avid 2.0.8 (Mac) 416.42 MB

Plugsound Avid Edition (UFS) 2.25 GB
Falcon Factory 884.66 MB
Avid Complete Plug-In Bundle

Avid Complete Plug-In Bundle 18.10 Mac (DMG) 1.56 GB