[hharless7862]

Thanks Mark. First of all, there is no way to quickly or easily get tech support from Avid. I reached out to Avid support and wouldn't get an answer until the next day. I'd answer it and have to wait another day. Honestly, Avid has the worst customer support I've ever tried to work with. I've never seen a company work so hard at not speaking to customers. Secondly, I finally gave up and contacted my rep at Sweetwater. They immediately replaced the unit (before I had even returned the first one). The new unit worked perfectly, so the first one was clearly defective. If not for Sweetwater's excellent customer support, I would have returned the unit and never considered buying another Avid product.