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Old 05-15-2022, 03:00 PM
CameronAdair CameronAdair is offline
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Join Date: Jul 2015
Location: San Francisco
Posts: 9
Default Re: OSX vs Pro Tools vs License version hell

Sorry, how do you get a license for any of the the following versions

2019.10
2019.6
2019.5
2018.12
2018.10
2018.7
2018.4
2018.3
2018.1
12.8.3
12.8.2
12.8.1

or find a "repackaged" version of 12.5.2?


To do either of these I see "You can open a support ticket for purchasing/licenses from inside your Avid account." but it is not clear how to do that. This is with purchasing an "Avid Support Code"? I see "Contact Technical Support by Phone". Is that what you are referring to?

I can maybe get a "reinstatement code" this way but its not clear if I can do that based of the type of my current license or the fact that "no perpetual licenses [are] sold any more" and Avid doesn't make this information available anywhere so no one actually knows and so I need to open a support ticket (see above paragraph).

So basically no one knows and I need to ask Avid. I've called them once ever, which was the first and only time, because they just asked me for money. Is there an email address? How do I open a "support ticket" and ask Avid?

Thanks

Last edited by CameronAdair; 05-15-2022 at 03:34 PM.
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