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Old 05-15-2022, 01:38 PM
Darryl Ramm Darryl Ramm is offline
Join Date: Nov 2010
Location: USA
Posts: 16,405
Default Re: OSX vs Pro Tools vs License version hell

Originally Posted by BScout View Post
You can open a support ticket for purchasing/licenses from inside your Avid account. They can see what licenses you have in iLok. Post your case number here in this thread and hopefully one of the Avid mods can look in on it (jeffro or Chris)

Then you'll get concrete answers for an update path.
I'm not sure if somebody with an expired support/update plan can open a ticket or not, even for a licensing issue. I thought they could but with a recent experience I could not see how to do that. And ouch some of the support links in My Account are just broken. Not good.

Anyhow if you can't maybe you have to purchase an ASC, I'd just call that sales rep, or maybe Jeffro can open a support case for you.

Last edited by Darryl Ramm; 05-15-2022 at 02:36 PM.
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