[Gear]

Thanks for the reply and the welcome. A very knowledgeable group of folks indeed.

I'm referring to the pro tools first plugins that come with the Scarlett 2i2 3rd gen. Under the My Products tab on the Avid website (I get there by following the email that Avid sent when I registered Pro Tools First), there is a list of free plugins. The Eleven lite installer is meant to be free along with everything else on that particular list...it's the Focusrite Pro Tools First Creative Pack. Some of the items download as intended when I click on them, however others simply do nothing. This creative pack is specifically for Pro Tools First. Seems like a problem with the Avid website or some other problem on their end.

I shall keep trying, but there's not much I can do but periodically revisiting the website and trying and trying again.