Quote:
Originally Posted by ba'hart
...I don't have an asc number to contact support, please help I'm stuck
|
Get a free ASC Code/Number from your Avid account:
Login to your Avid Master Account
Under “My Support Center” click on “
Access the Support Center (Portal)”
This takes you to:
https://na49.salesforce.com/500/o
Under “Select Case Record Type” click on the drop-down Menu and select “Audio” (if your problem is not “Video”)
In the 1st box, add a short description of your problem
In the 2nd box, select “Artist Suite – DAW”
In the 3rd box, select “Pro Tools” or “Pro Tools Ultimate” - or whichever choice applies to you
In the 4th box, select “Pro Tools | Software”
In the 5th box, select your Pro Tools version
Click on “Submit My Question”
You’ll be provided with a
Case Number
“Post Reply” to your DUC Thread, include your
Case Number to help Mods or Higher escalate your Case
See:
Avid Knowledge Base
Avid Online Store: How to get your purchased Avid Support Code
https://avid.secure.force.com/pkb/ar...d-Support-Code
For others interested:
How do I submit a Transfer of Ownership form for Avid Pro Tools Audio Products?
https://avid.secure.force.com/pkb/ar...S/FAQ/en363631
If you are selling a used system, you should fill out the seller's portion of the Transfer of Ownership Form and include it with the sale. After both buyer and seller have completed and signed the Transfer of Ownership form, it will need to be submitted to Avid for processing. Be sure to complete all the required information to ensure your transfer can be completed. Incomplete forms may not be processed.
See the attached form for specific steps required to complete the transfer of your product. Avid Audio Transfer of Ownership Form (PDF)
Download the Avid Audio Transfer of Ownership (T.O.O.) Form:
https://resources.avid.com/SupportFi..._Form_2017.pdf