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Old 11-01-2012, 02:05 AM
Ryan_Oceros Ryan_Oceros is offline
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Join Date: Oct 2012
Location: Darwin, Australia
Posts: 2
Unhappy Driver install fail - Mbox 3 Pro not even showing in device manager

I've just bought a new PC, Pro Tools 9 (with free upgrade) and a Mbox 3 Pro. For the last couple of weeks I have almost gone crazy trying to set up the damn thing. I have searched high and low for a solution on the net, to no avail.

I would call Pro Tools support, however the website doesn't give a number for Australia. Does this mean that Aussies get no support, or am I missing something here?

Anyway, my problem is this: I install the Mbox 3 Pro driver. (First I tried the driver on the disk that came with the box, then I tried the latest version downloaded from here ). All seemed to be going well. I am able to open the Mbox control panel, however it says that no hardware is detected. I then install Pro Tools, and when I try to open it, it gives me the standard 'cannot detect hardware' message. (For the record, holding down "n" doesn't do anything...)

So, I try to get to the bottom of this issue. I look in device manager. The Mbox is nowhere to be found. I change the device manager settings so that it shows inactive devices too. Still, no Mbox or Mbox driver shows up.

It is as if the driver isn't even installing. The only thing I can think of is that there must be some kind of hardware compatability issue. But even then, I would have thought that the driver setup would have told me.

What is going on here?

And before anyone asks:
1. Yes, I installed the drivers before I installed Pro Tools. (And I have also tried doing it the other way around, just in case).
2. Yes, I turned on the Mbox before I turned on the Computer.
3. Yes, I ran the setup files as administrator.
4. Yes, it is plugged in properly - not that this would make a difference to my device manager issue.
5. Yes, I have tried disabling onboard audio in the computer's boot stage. Actually a friend did this for me - I don't know much about computers. I just want to make some music.

Please help me.



Sandra report says:

< Computer >
Model: OEM System Product Name
Serial Number: System Ser**********
Chassis: Desktop
Mainboard: ASUS P9X79 WS
Serial Number: ST20250********
BIOS: AMI (OEM) 1104 05/11/2012
Total Memory: 16GB DIMM DDR3

< Processors >
Processor: Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz (6C
12T 2.3GHz/2.5GHz, 2.3GHz IMC, 6x 256kB L2,
15MB L3)
Socket/Slot: FC LGA2011

< Chipset >
Memory Controller: ASUS Core DMI2 (Sandy Bridge-E) 100MHz
Memory Controller: ASUS Core (Sandy Bridge-E) Integrated Memory
Controller Registers 100MHz, 4x 4GB DIMM DDR3
1.87GHz 256-bit

< Memory Module(s) >
Memory Module: G.Skill F3-14900CL9-4GBZL 4GB DIMM DDR3 PC3-
14900U DDR3-1866 (11-11-11-29 5-40-13-6)
Memory Module: G.Skill F3-14900CL9-4GBZL 4GB DIMM DDR3 PC3-
14900U DDR3-1866 (11-11-11-29 5-40-13-6)
Memory Module: G.Skill F3-14900CL9-4GBZL 4GB DIMM DDR3 PC3-
14900U DDR3-1866 (11-11-11-29 5-40-13-6)
Memory Module: G.Skill F3-14900CL9-4GBZL 4GB DIMM DDR3 PC3-
14900U DDR3-1866 (11-11-11-29 5-40-13-6)

< Video System >
Monitor/Panel: Samsung S24B300
(1920x1080, 30.2")
Video Adapter: NVIDIA NVS 300 (16 SM4.1 1.24GHz, 512MB DDR3
1.58GHz 128-bit, PCIe 2.00 x16)

< Graphics Processor >
OpenCL GP Processor: NVIDIA NVS 300 (16SP 2C 1.24GHz, 512MB DDR3
1.58GHz 128-bit)
Compute Shader Processor: NVIDIA NVS 300 (16SP 1.24GHz, 512MB DDR3
1.58GHz 128-bit)
CUDA GP Processor: NVIDIA NVS 300 (16SP 2C 1.24GHz, 512MB DDR3
1.58GHz 64-bit)

< Storage Devices >
Seagate ST2000DM001-9YN164 (2T:2TB (E:)
KINGSTON SVP200S37A120G (120GB:112GB (C:)
SAMSUNG HN-M101XBB (1TB, USB2/:932GB (F:)
HL-DT-ST BDDVDRW CH12LS28 (SAT:N/A (D:)

< Logical Storage Devices >
Media Drive (E:): 2TB (NTFS) @ Seagate ST2000DM001-9YN164 (2TB,
SATA600, 7200rpm)
Hard Disk (C:): 112GB (NTFS) @ KINGSTON SVP200S37A120G (120GB,
SATA600, SSD)
SAMSUNG (F:): 932GB (NTFS) @ SAMSUNG HN-M101XBB (1TB, USB2/
SATA300, 2.5", 5400rpm, 8MB Cache)
Optical Drive (D:): N/A @ HL-DT-ST BDDVDRW CH12LS28 (SATA150, BD-
R, DVD+-RW, CD-RW, 4MB Cache)

< Peripherals >
LPC Hub Controller 1: ASUS Patsburg LPC Controller
LPC Legacy Controller 1: T0 C3-33
Audio Device: nVidia High Definition Audio Controller
Serial Port(s): 1
Disk Controller: ASUS Patsburg 6 Port SATA AHCI Controller
Disk Controller: ASUS 88SE9128 PCIe SATA 6 Gb/s RAID
controller with HyperDuo
USB Controller 1: ASUS Patsburg USB2 Enhanced Host Controller
#2
USB Controller 2: ASUS Patsburg USB2 Enhanced Host Controller
#1
USB Controller 3: ASUS ASMedia XHCI Controller
USB Controller 4: ASUS ASMedia XHCI Controller
FireWire/1394 Controller 1: ASUS VT6315 Series Firewire Controller
SMBus/i2c Controller 1: Intel ICH SMBus
SMBus/i2c Controller 2: Intel SNB-E XMB Ch 0 SMBus
SMBus/i2c Controller 3: Intel SNB-E XMB Ch 1 SMBus

< Printers and Faxes >
Printer: Microsoft XPS Document Writer (600x600,
Colour)
Fax: Microsoft Shared Fax Driver (200x200)

< Network Services >
Network Adapter: Intel(R) 82574L Gigabit Network Connection
(Ethernet)
Network Adapter: Intel(R) 82579V Gigabit Network Connection
(Ethernet)

< Operating System >
Windows System: Microsoft Windows 7 Ultimate 6.01.7601
(Service Pack 1)
Platform Compliance: x64
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