[paul_g]

Originally Posted by cpp_music

Hello Southsidemusic

Thank you for your quick response, The case number is 04126833. Hope you can help.

LJ

If you have your cc on file with auto renew, why would there be an issue? Doesn’t PT auto sub if your CC is on file with auto sub? I’m asking because I don’t know. This is my first year with a subscription. I’m assuming it will auto renew as long as there is a cc on file, no? Yes? Inquiring minds want to know.

Update: https://avid.secure.force.com/pkb/ar...-subscriptions

@Rich Walsh - So what you are saying is you have autorenew and a cc on file, they're just not getting you a new license on time? I'm curious why a PT renewal would need a new license? None of my other subscriptions do, Adobe Creative Cloud nor does Office 365... annual payment and Bob's your uncle.


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