Quote:
Originally Posted by jeffro
Found your account & product and that KB article isn't actually related here. All the licenses for your product were not in sync - including the PT bundle's Release Limit date. We should look into why this happened, but I synchronized your licenses to get you up and running now so you don't have to wait for that. I started a case for you.
Also escalated the issue of KB articles linking to themselves.
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Holy crap - elves were at work while I slept ...
Thank you ever so much!
Saw the email after this morning's session and sure enough, all I had to do was refresh my iLok and all is GREEN.
I am confused why that KB article isn't related as it was my specific question/issue. My license auto-renewed but the bonuses didn't.
I was thinking that it was something limited; that was a Subscription incentive only good for a year being that I am a Perpetual but didn't see anything regarding that either.
Licensing just gets so confusing sometimes. Can't WAIT for ARA!
Thanks again.