Thread: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my Softw
View Single Post
  #6  
Old 09-06-2022, 06:59 PM
smurfyou smurfyou is offline
Member
  
Join Date: Oct 2006
Location: Charlotte, NC
Posts: 1,739
Default Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S
Quote:
Originally Posted by WombatStudio.Org View Post
Yes, there is that tidbit of information within that entry, but the actual question "Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my Software Updates + Support Plan?" is what I wanted an answer to ...

My situation is that I'm on auto-renewal. Pro Tools auto-renewed 08-05-2022 and has a NEW renewal date of 08-05-2023 - but all bonus Avid stuff on my iLok expired 08-05-2022 and no amount of refreshing gets me a newer date, hence; Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my Software Updates + Support Plan?

Thanks.
Contact support. Sometimes they have to manually refresh your licenses from their end.
__________________
~Will
Reply With Quote