[rogercollege]

I have a work around. I just export QTs as audio and import said files into PT session separately. It's not a huge deal, just an annoying new step that adds up over the day.

@JFreak
I've received an email receipt confirming my support purchase but there is no clear ASC. The email tells me to log on to "get download details". When I log onto Avid and navigate to "Use your ASC", I then click "retrieve ASC details." This sends me another email that shows all of the ASCs associated with my account...but the only information displayed is from 2012. There is zero indication that I have purchased a new ASC and nothing regarding my current issue.