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Old 05-12-2017, 11:07 PM
VRW VRW is offline
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Join Date: Sep 2007
Posts: 1,342
Default Re: Another Renewal-Purchase-Support Problem

Thanks Avid Customer support.

As described in my prior posting I was not able to reach anybody from the Avid store support here in Europe but a few hours later I was
able to use my ASC to contact the US customer support who took care of my problem finally.

They solved the problem within a day by reversing my Paypal pre-authorization quickly and they were really supportive. Thanks for that.

Nevertheless you might recheck and rework your web store, guys, as I´m not the only one who has run into these kinda problems lately.

Thanks again. Problem solved, case closed.
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