Quote:
Originally Posted by Southsidemusic
Eddie is out for the rest of the month and a week into aug. If you bought the units thru a retailer then they are responsible to send the broken units bqck to Avid, not you.
And this is a user forum and i never heard of anyone coming here to efchqnge a defective Eucon unit. Not trying to be a debbie downer just that the dealers job os to make sure they give you the support you are entitled to. Stay on them and make sure they swap them out. The members who had units not working in the beginning of the S1’s they got them swapped out asap via the dealer. Not here.
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Yeah, obviously nobody here is going to replace my units... that's why the question was "Anyone know a better way to get ahold of AVID?" not "can you please come get my garbage s1?"
2 different dealers and avid are all passing the buck on each other so I'm getting a bit frustrated.