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Originally Posted by Darryl Ramm
Yep so a 2019 perpetual with expired update support plan you need to purchase that "Pro Tools 9 or later .... with expired..." update. And do it before the end of month.
None of the Avid store is how I'd ideally do this. I'd want to have you connect, let the store see your iLok account and offer only the appropriate options. That might be a huge amount of work, but i how it should have been done. And I am not sure the Avid>MyProducts update notices is anything better than broken. It has different behavior if license were brought direct or through resellers and I don't know if it captured this current renewal/update promotion and advertised that to users. All this is why I really hope folks who are not clear will call a sales rep at a good company who knows this stuff (and if an individual rep does not know they have good resources internally they can check with).
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Maybe, I just have to wait for Avid to get back to me, hopefully tomorrow.
I still believe it should not be up to the customer to navigate these complex options. It should be IMHO the job of the company to make it simple and easy to stay up to date with their product. I don't know of any other DAW company that makes it this complicated. It is partially why I do not use Avid full time anymore. I just want to keep this one license up to date so I can open client's work, or deliver in Pro Tools format if needed. I've been a Pro Tools user since 1996. And each time they change updating things, it is a true headache to keep up. Why Avid does this, well, I can only surmise whoever came up with 4 options for updates was trying to be helpful. And here we are.
"None of the Avid store is how I'd ideally do this."
Then why have an online store at all, if every time we have to call someone up to parlay some sort of solution?
I followed what I thought was the right purchase, which also was an available option to me on their web store... only to find out that "no, maybe not after all."
Incredibly time wasting and frustrating, and I refuse to have to keep doing this every time, and also I do not want to have to be updating every single year, when really, big updates are coming out every 2-3 years.
Happy holidays, I'll let you know what happens with this.