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Old 02-12-2019, 06:58 AM
Sarney Sarney is offline
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Join Date: Feb 2019
Location: Paris, France
Posts: 8
Default iLok lost... I can't transfer my licence on my new ilok...

Hello, i lost my iLok few month ago.
I have my RMA, my ASC, my ilok user id, well all is good to switch my Pro Tools licence on the new iLok.
But, i have this error message :

HTML Code:
Error trying to create lost iLok case. Please try again later or call the Customer Support.
Maybe it comes from the iLok serial number. The one i put is the one of my NEW iLok. I have to put the one of my old iLok? But as I lost it, and as i have a new computer, i don't know if there is a way to get back my old serial number..

Anyway, maybe it's another issue. I juste need some support, i really need to have Pro Tools back , and as we can't contact Avid directly by phone, it's really complicated. Thanks.
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