[jspellos]

Hi...

Having an issue that occurs periodically (more frequently than not). The play button when pressed sometimes just blinks and doesn't play at all. In addition, I get a "Not Responding" message frequently, either when trying to save a file (on those occassions that I can get PT to work), or sometimes just when selecting a menu item, such as I/O.

I am a newbie here, but I've troubleshooted for the past week, figuring that something is probably conflicting with PT. I had other issues following my installation, but I think I've gotten all of them handled. I'm using ProTools 11.1.3, with an Mbox3. I have a dedicated hard drive for the audio files. I read in a forum that you wanted full system specs, which I have included below. Please let me know what I need to look at to get this working consistently.

Thanks.

Jim

SiSoftware Sandra

ID
Host Name : jspellos-MU2013
Workgroup : WORKGROUP

Computer
Model : HP EliteBook 8570p 103C_5336AN G=N L=BUS B=HP S=ELI
Serial Number : 5CB24*****
Chassis : HP Notebook
Mainboard : HP 17A7
Serial Number : PCSUDB6*******
BIOS : HP 68ICF Ver. F.31 09/24/2012
TPM - Trusted Platform Module : 1.02, IFX
Intel vPro : 8.01.00.1265
Total Memory : 8GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz (2C 4T 3.59GHz, 3.6GHz IMC, 2x 256kB L2, 4MB L3)
Socket/Slot : FC PGA988

Chipset
Memory Controller : HP Core (Ivy Bridge) Mobile DRAM Controller 100MHz, 2x 4GB DDR3 SO-DIMM 1.6GHz 128-bit

Memory Module(s)
Memory Module : Samsung M471B5273DH0-CK0 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Samsung M471B5273DH0-CK0 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Samsung Generic PnP Monitor (1600x1200, 15.3")
Video Adapter : AMD Radeon HD 7570M (6CU 480SP SM5.0 500MHz, 1GB DDR5 3.2GHz 64-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 7570M (480SP 6C 500MHz, 1GB DDR5 3.2GHz 64-bit)
Compute Shader Processor : AMD Radeon HD 7570M (480SP 6C 500MHz, 1GB DDR5 3.2GHz 64-bit)

Storage Devices
Hitachi HTS727550A9E364 (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 466GB (C:) (E:) (G:)
WDC WD3200BEVT-60ZCT0 (320.1GB, USB2/SATA150, 2.5", 5400rpm, 8MB Cache) : 298GB (D:)
hp DVD A DS8A8SH (SATA150, DVD+-RW, CD-RW, 1MB Cache) : N/A (F:)

Logical Storage Devices
SYSTEM : 300MB (NTFS)
My Passport (D:) : 298GB (NTFS) @ WDC WD3200BEVT-60ZCT0 (320.1GB, USB2/SATA150, 2.5", 5400rpm, 8MB Cache)
Hard Disk (C:) : 448GB (NTFS) @ Hitachi HTS727550A9E364 (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
HP_RECOVERY (G:) : 15GB (NTFS) @ Hitachi HTS727550A9E364 (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
HP_TOOLS (E:) : 2GB (FAT32) @ Hitachi HTS727550A9E364 (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Optical Drive (F:) : N/A @ hp DVD A DS8A8SH (SATA150, DVD+-RW, CD-RW, 1MB Cache)

Peripherals
LPC Hub Controller 1 : HP Panther Point LPC Controller
LPC Legacy Controller 1 : T1 07-01
Audio Device : HP Panther Point High Definition Audio Controller
Audio Codec : Integrated Device Tech 7605
Audio Codec : Lucent/Agere Systems (Was: AT&T MicroElectronics) HDA softmodem
Audio Device : HP Turks HDMI Audio [Radeon HD 6000 Series]
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 3
Parallel Port(s) : 1
Disk Controller : HP Panther Point Mobile 6 port SATA AHCI Controller
Disk Controller : HP Standard SD Host Controller
USB Controller 1 : HP Panther Point USB xHCI Host Controller
USB Controller 2 : HP Panther Point USB Enhanced Host Controller #2
USB Controller 3 : HP Panther Point USB Enhanced Host Controller #1
FireWire/1394 Controller 1 : HP IEEE 1394 Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : PDF Complete Converter (2400x2400, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP ePrint (600x600, Parallel, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Sensors
Motion : HP Hewlett-Packard 3-axis Accelerometer (Motion, Accelerometer)

Network Services
Network Adapter : Intel(R) 82579LM Gigabit Network Connection (Ethernet)
Network Adapter : Bluetooth Personal Area Network (Ethernet)
Wireless Adapter : Intel(R) Centrino(R) Advanced-N 6205 (802.11g (ERP), AES-CCMP, 72Mbps)

Power Management
Battery No 1 : Hewlett-Packard Primary 58.43Wh/4.61Ah

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.3