[MCorbin]

Sorry for the radio silence! Gotta divide my time between work, family and you guys

Ok... so the "perpetual parachute" license that comes with Carbon is special right. It's really a perpetual license dressed up like a subscription... or maybe the other way around.

When this license expires/turns from Subscription to Perpetual, you loose your plugins, Heat, software updates, support etc... but PT still works and so will your Carbon.

To renew the Carbon Pro Tools Studio Perpetual Parachute, you need to use the renewal part number I posted earlier. You can get it at any reseller. It is not available from the Avid website for some reason and I will work on getting this fixed.

9938-31063-00 Pro Tools | Carbon ™PT Software Renewal

Now, the Pro Tools Ultimate Perpetual that we ALSO gave you all, it's a regular ol perpetual license, and needs no special renewal path.

I hope this helps. Again, apologies for the delay, for some reason the DUC has stopped sending me notifications or my email is eating them... working on this too.

m