Hi,
I just upgraded about a month ago to PT11HD so I'm under the new licensing plan (I guess). But, to be honest, I'm still not sure how to contact support. Do I need an ASC for that? Am I not entitled to unlimited online support? When I login into my account I see the "My Support Center" section and it says I don't have access to Support Center. There's a "Request access" link there, which I tried but I got stuck on a "System ID or Contract Number" that I just don't know what it's about.
Funny bit, I had a problem with my
Reel Tape Saturation license recently and at the same time wanted to change my registered email, I somehow found a link where I got great support, but the entire Avid portal gets so confusing at times, and the support links and information I think are the worst.
Thanks