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Old 01-19-2021, 07:39 PM
EricMaple EricMaple is offline
Join Date: Jan 2021
Location: Malvern
Posts: 4
Default Re: Eleven Rack Firmware Updater Windows 10 Crash

Originally Posted by Eugenel0607 View Post
Thank you for replying so quickly.

I have tried that a couple of times. On a Windows 7 system and a Mac OS. And I contacted Avid to reset my serial number, but for some reason the updater still fails.

The window pops up where you need to type in the serial number, but it still fails.
How do you contact them to get your serial reset? I also tried to update the firmware on Win 10. I do have a box that I put a base Win7 image on just for the firmware update, but I already used the serial on the failed attempt in Win10.

I cannot find any way to contact Avid regarding resetting my SN without paying them even more money.

Please help!

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