Quote:
Originally Posted by WCAN
Yes I lost it, put in the RMA request with PACE which has since disabled it however I have since located my iLok. According to them, it's bricked because the process is irreversible once you put in a claim. It feels ludicrous to me but I don't see any way around this.
According to PACE I have to contact Avid and get them to give me replacement licenses. If I have to buy a new iLok it is fine but reaching Avid's customer service would require money + I am worried about hidden fees that will just run me well over $100 for a program that I have already paid for.
|
First thing I would do is contact PACE and say you found it and ask if you can send the key for them to do whatever they wish to do with it. Buying another key is not so costly, but getting the licenses showing on your iLok account is the most important thing.
EDIT: when you report a broken license key they need to get the broken key to their tech, so if they could just turn your claim from lost to broken.