Quote:
Originally Posted by Gemylon
@Jeffro
I just updated my annual subscription on one ProTools 'Vanilla' license.
In my AVID account it says the license will expire Mars 2018.
On the iLok key it says the Pro Tools Plan will expire 05.05.2017.
Pro Tools subscription will expire 28.05.2017.
I have just refreshed both licenses.
Is this the 'normal' behaviour, or should I contact support to check this out ?
Thanks.
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If it's an
Annual Subscription then you should have a
Pro Tools Subscription license and a
Pro Tools Plan license with expiration dates that match the original expiration of your Annual Subscription. These get extended just before your original expiration date (not necessarily on the date you renew). See
my previous post which links to the FAQ about this.
I see you have multiple products so will start a support case to get more info and help identify these licenses.