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Old 07-18-2013, 10:40 PM
Darryl Ramm Darryl Ramm is online now
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Join Date: Nov 2010
Location: USA
Posts: 19,510
Default Re: 11 Rack to PC Connection Problem - Help Please

Where is the Pro Tools LE software itself installed? It should be on the C: drive.

Why are you using RAID anything on a Pro Tools system? Pro Tools does not typically like RAID and certainly a bad idea with old LE systems. Not that this will cause this problem but you don't want to do this.

What does the device manager show for the Eleven Rack state? Absolutely nothing? Uninstall and reinstall the driver (with the Eleven rack disconnected). Do all the usual USB debugging steps. Disconnect as many other USB devices from the PC as you can. Do a full power down/restart of the PC (do frequently between other tests). Try all the USB2 (not 3) ports. Try several different "known to work" USB cables (I don't care that this particular cable or or port works for another peripheral, that does not guarantee it will work OK for theEleven Rack, try several other cables/ports)

Can you test if the Eleven Rack is even seen over USB on another computer?

Have you done all the standard systems optimizations, disable USB power management etc. etc.?

Does the Eleven Rack still work OK stand-alone? You can try doing a memory reset on it (front panel user options, will erase all user rigs etc.), although I doubt that will help.

The CD/DVD drive does not work, the Eleven Rack is not recognized, is anything else wrong/broken with this PC?

Darryl
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