OK -
I bought the MP3 Option again.
This time I chose the correct Athorisation code (not that that makes any difference to the above) and it accepted my credit card.
When I looked in my product folder both the old, wrong, download was there, and the new correct one.
I clicked Download.
I didn't get a Download, but I did get a page with - hooray - my CUBS code.
But there was no download button.
So I clicked 'back' and found this message. (I did NOT enter that number - it was already there).
This IS the first time I've even seen a box where I could enter a code, never mind use it - but it does show as already used, so I AM contacting customer support.
(And they wonder why I'm very slightly irritated?)
This is the message I got.
Enter your activation and/or download code:
We are sorry, but this code has already been used to activate software, and can only be used once.
If you have previously used this code to activate your product, please check your account for your downloads and codes.
If this is the first time you've used this code and it shows as already used, please contact customer support.
Example: 000000-000000000-0000000Help
Download Now
