View Single Post
  #4  
Old 04-04-2021, 06:24 AM
ouibjamn ouibjamn is offline
Member
 
Join Date: Sep 2009
Location: Rochester MN USA
Posts: 27
Default Re: Upgrading to 2021.3 & Avid Support

Quote:
Originally Posted by albee1952 View Post
There should have been a ReadMe file explaining that and you are not the first to make the goof, so let's see if this will help

Right-click on Start and select Apps and Features. In that window, near the upper right, click on Programs and Features. Give this next window a minute to populate the list, then scroll down to Avid Pro Tools. If its there, follow these steps(if its not there, skip to B)

Right-click on Avid Pro Tools and select Change.
In the next Window, check the box to Remove Pro Tools and the HD Driver
Follow prompts to finish before running the new installer.

B
If you did NOT see Avid Pro Tools on the list, look for Avid HD Driver (64)
Right-click on that and select Uninstall

For future reference, while you probably don't need to uninstall before every update, DO uninstall before any update of a significant version number like this(and always look for a Read Me file)
Thank you so much. 32-page readme files about known issues are daunting, but you are absolutely correct. It was right there. I followed your instructions and everything works great. Much appreciate the help!
Reply With Quote