Thread: Cannot activate PT11, old license missing
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Old 04-13-2021, 01:03 PM
Scot1970 Scot1970 is offline
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Join Date: Jul 2018
Location: Los Angeles
Posts: 13
Default Cannot activate PT11, old license missing
Hi there,

I am trying to activate PT11 on my old Macbook Pro. However, in order to do that I have to surrender the previous license (PT 9+10 bundle). When I try I get an error message in the iLok manager, "one or more licenses to surrender cannot be found in your account."

Sure enough, the PT 11 (part of a PT upgrade bundle from 2015) license is listed in the iLok Manager's 'all licenses' window, but PT 9+10 is missing.

How do I get this to show again so I can surrender?

Thank you.
Scot
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