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Old 11-27-2011, 02:05 AM
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crizdee crizdee is offline
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Default Re: Help! Ilok run time error while moving license to another ilok.

Quote:
Originally Posted by poem View Post
Today,I was moving all my license to a new ilok and while synchronizing,
a pop up window saying Ilok run time error and then on,I can't see my ilok and all my license is gone....anybody experience this before?

Thanks~
Hi,

First try re-installing the ilok driver and the ilok client from the ilok site.

See if your ilok is seen by trying to login to your ilok account.

Try another computer! Install the ilok driver and client and login to ilok and see if the ilok is seen.

If the ilok has failed and no computer via ilok is able to see It then you'll have to return it to ilok.

If the ilok is still working and you've vaporised the licenses in the transfer process then you need to open a support request at ilok.


Chris
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