Camtasia help desk / video archive by avid techs
Surely with the enormous budget available for development a complete indexed video manual with work flows, hookups, complete descriptions of what's possible, and a help desk that passes on our questions to tech's who can do a quick Camtasia video explaining EXACTLY how to solve challenges would be the BEST thing EVER.
If you can't figure it out or get help immediately, you can't use it - can you?
I mean c'mon - if you gave that kind of support with a huge archive of videos created easily by tech's at AVID for us who've invested a small ransom for gear, you'd grow an enormous loyal customer base that is educated and would become a new wave of customer evangelists for PRO TOOLS and every other Plug In.
For example - who the heck wrote the Strike Plug In manual? Surely not a musician / drummer / songwriter guitarist.
MAKE IT EASY to figure things out and whgen things are not obvious, MAKE IT EASY to see EXACTLY how to do whatever I want to do.
Isn't that what every customer wants?
YOU BET THEY DO. That's what gets my attention.
Solve my problems NOW - the basis of all good business and marketing.
Danny
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