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IT usually is that when you press 1 or 2 it moves the playback cursor forward or backwards a little... lately it isn't doing it, it jumps and skips and plays audio. Which setting controls this?
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Check the "Numeric keypad" preference. I always have it set to Transport where 1/2 is back/forward by one bar, or rew/ffd if held down.
If that doesn't solve it you can try to trash PT prefs.