[Darryl Ramm]

Yep so a 2019 perpetual with expired update support plan you need to purchase that "Pro Tools 9 or later .... with expired..." update. And do it before the end of month.

None of the Avid store is how I'd ideally do this. I'd want to have you connect, let the store see your iLok account and offer only the appropriate options. That might be a huge amount of work, but i how it should have been done. And I am not sure the Avid>MyProducts update notices is anything better than broken. It has different behavior if license were brought direct or through resellers and I don't know if it captured this current renewal/update promotion and advertised that to users. All this is why I really hope folks who are not clear will call a sales rep at a good company who knows this stuff (and if an individual rep does not know they have good resources internally they can check with).