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Old 07-08-2014, 09:20 PM
jspellos jspellos is offline
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Join Date: May 2008
Posts: 6
Default Help (Frustrated) Play button works intermittently

Hi...

Having an issue that occurs periodically (more frequently than not). The play button when pressed sometimes just blinks and doesn't play at all. In addition, I get a "Not Responding" message frequently, either when trying to save a file (on those occassions that I can get PT to work), or sometimes just when selecting a menu item, such as I/O.

I am a newbie here, but I've troubleshooted for the past week, figuring that something is probably conflicting with PT. I had other issues following my installation, but I think I've gotten all of them handled. I'm using ProTools 11.1.3, with an Mbox3. I have a dedicated hard drive for the audio files. I read in a forum that you wanted full system specs, which I have included below. Please let me know what I need to look at to get this working consistently.

Thanks.

Jim

SiSoftware Sandra

ID
Host Name : jspellos-MU2013
Workgroup : WORKGROUP

Computer
Model : HP EliteBook 8570p 103C_5336AN G=N L=BUS B=HP S=ELI
Serial Number : 5CB24*****
Chassis : HP Notebook
Mainboard : HP 17A7
Serial Number : PCSUDB6*******
BIOS : HP 68ICF Ver. F.31 09/24/2012
TPM - Trusted Platform Module : 1.02, IFX
Intel vPro : 8.01.00.1265
Total Memory : 8GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz (2C 4T 3.59GHz, 3.6GHz IMC, 2x 256kB L2, 4MB L3)
Socket/Slot : FC PGA988

Chipset
Memory Controller : HP Core (Ivy Bridge) Mobile DRAM Controller 100MHz, 2x 4GB DDR3 SO-DIMM 1.6GHz 128-bit

Memory Module(s)
Memory Module : Samsung M471B5273DH0-CK0 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Samsung M471B5273DH0-CK0 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Samsung Generic PnP Monitor (1600x1200, 15.3")
Video Adapter : AMD Radeon HD 7570M (6CU 480SP SM5.0 500MHz, 1GB DDR5 3.2GHz 64-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 7570M (480SP 6C 500MHz, 1GB DDR5 3.2GHz 64-bit)
Compute Shader Processor : AMD Radeon HD 7570M (480SP 6C 500MHz, 1GB DDR5 3.2GHz 64-bit)

Storage Devices
Hitachi HTS727550A9E364 (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 466GB (C:) (E:) (G:)
WDC WD3200BEVT-60ZCT0 (320.1GB, USB2/SATA150, 2.5", 5400rpm, 8MB Cache) : 298GB (D:)
hp DVD A DS8A8SH (SATA150, DVD+-RW, CD-RW, 1MB Cache) : N/A (F:)

Logical Storage Devices
SYSTEM : 300MB (NTFS)
My Passport (D:) : 298GB (NTFS) @ WDC WD3200BEVT-60ZCT0 (320.1GB, USB2/SATA150, 2.5", 5400rpm, 8MB Cache)
Hard Disk (C:) : 448GB (NTFS) @ Hitachi HTS727550A9E364 (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
HP_RECOVERY (G:) : 15GB (NTFS) @ Hitachi HTS727550A9E364 (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
HP_TOOLS (E:) : 2GB (FAT32) @ Hitachi HTS727550A9E364 (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Optical Drive (F:) : N/A @ hp DVD A DS8A8SH (SATA150, DVD+-RW, CD-RW, 1MB Cache)

Peripherals
LPC Hub Controller 1 : HP Panther Point LPC Controller
LPC Legacy Controller 1 : T1 07-01
Audio Device : HP Panther Point High Definition Audio Controller
Audio Codec : Integrated Device Tech 7605
Audio Codec : Lucent/Agere Systems (Was: AT&T MicroElectronics) HDA softmodem
Audio Device : HP Turks HDMI Audio [Radeon HD 6000 Series]
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 3
Parallel Port(s) : 1
Disk Controller : HP Panther Point Mobile 6 port SATA AHCI Controller
Disk Controller : HP Standard SD Host Controller
USB Controller 1 : HP Panther Point USB xHCI Host Controller
USB Controller 2 : HP Panther Point USB Enhanced Host Controller #2
USB Controller 3 : HP Panther Point USB Enhanced Host Controller #1
FireWire/1394 Controller 1 : HP IEEE 1394 Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : PDF Complete Converter (2400x2400, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP ePrint (600x600, Parallel, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Sensors
Motion : HP Hewlett-Packard 3-axis Accelerometer (Motion, Accelerometer)

Network Services
Network Adapter : Intel(R) 82579LM Gigabit Network Connection (Ethernet)
Network Adapter : Bluetooth Personal Area Network (Ethernet)
Wireless Adapter : Intel(R) Centrino(R) Advanced-N 6205 (802.11g (ERP), AES-CCMP, 72Mbps)

Power Management
Battery No 1 : Hewlett-Packard Primary 58.43Wh/4.61Ah

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.3
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