Hi,
Pro Tools (2018.10) crashes when trying to open a session that I worked on yesterday and none of the usual workarounds seem to work. No error messages appear other than "The application Pro Tools has quit unexpectedly" and the crash happens before any of the "restoring tracks" or loading screens etc. appear.
I've tried:
- restarting the system (computer, audio interface etc)
- opening every single session file backup - same result
- creating a new session and importing session data. Tried importing one track at a time but it crashes every time (also when not selecting any tracks to import or when choosing only to import Clips and Media under Track Data to Import)
- trashing all Prefs using PT Prefs
- opening the session in safe mode (of course it didn't make any difference since there's not a single plugin in the session)
- copying the session and opening from another disk
- disabling video engine
- changing playback engine as well as buffer size
- opening the session with a previous version of Pro Tools (12.8.3)
- uninstalling Pro Tools and updating to 2018.12
There's no problem with any other sessions. I usually use Carbon Copy Cloner to do backups but unfortunately didn't do it last night. I run the session from an external hard drive which I've never had a problem with even with heavy sessions.
Macbook Pro Retina (mid 2014)
OSX Sierra 10.12.6
Pro Tools 2018.10
I'm mixing a feature film and have a deadline in a few days. Needed to edit some extra stuff for a few scenes yesterday but I was working from home where I don't have Pro Tools Ultimate. So I just created a new session with a few audio tracks and the video so I could import it in the studio tomorrow. But I suspect that it won't open the session there either.
Not sure what went wrong since it's a pretty simple session.
Any ideas?
EDIT:
Here's the crashlog with the project title censored. Looks like it could be some kind of access violation error?
Crashlog:
5926.812755,00307,0d02: Performing TCommand: TODocCommand - "XXXXXX.ptx"
5927.113055,00307,0e0c: PtSess_RunTime::GetDocumentInfo - major version: 6, minor version: 5
5927.113061,00307,0e0c: this build of Pro Tools supports up to major version: 6, minor version: 10
5927.117595,00307,0033: SMgr_DSPCache::FreeMixer - (0x618000664b80), pluginType: Native, inNumInputsUsed: 2, inNumOutputsUsed: 2, name: "Mon 1-2"
5927.117899,00307,0033: SMgr_DSPCache::FreeMixer - (0x618000e79240), pluginType: Native, inNumInputsUsed: 16, inNumOutputsUsed: 2, name: "Private Audition Bus"
5927.120812,00307,0033: SMgr_DSPCache::FreePlugIn - pluginType: Native, name: "AudioInjection PlugIn", track "Audition Track"
5927.123380,00307,0033: SMgr_DSPCache::FreePlugIn - pluginType: Elastic, name: "Polyphonic", track "Audition Track"
5927.279916,00307,0e0c: mApplicationCreatorUID: Sys_Umid::NoID() - set to default
5927.384439,00307,0e0c: mApplicationCreatorUID: Sys_Umid::NoID() - set to default
5927.384460,00307,0e0c: Setting max session sample to 4147200000
5927.388340,00307,0e0e: TProToolsApp::OpenOld about to delete non IO stems
5927.388346,00307,0e0e: TProToolsApp:
eleteAllNonIOStems()
5927.400753,00307,000f: CSynchronizer::Stop
5927.561872,13207,0034: [catch_exception_raise] got mach exception: 1
5927.561904,13207,0e0f: Access Violation:
Stacktrace:
0x120ec7947 : - (Pro Tools @ 0x11d992000)
0x120f1bc59 : - (Pro Tools @ 0x11d992000)
0x120f2edd6 : - (Pro Tools @ 0x11d992000)
0x11f130d24 : - (Pro Tools @ 0x11d992000)
0x10fce8d2b : - (DFW @ 0x10fc9d000)
0x10fce9bfe : - (DFW @ 0x10fc9d000)
0x11f131ace : - (Pro Tools @ 0x11d992000)
0x11f019284 : - (Pro Tools @ 0x11d992000)
0x10fd14731 : - (DFW @ 0x10fc9d000)
0x10fcdb034 : - (DFW @ 0x10fc9d000)
0x10fcd2f21 : - (DFW @ 0x10fc9d000)
0x10fcd2e80 : - (DFW @ 0x10fc9d000)
0x10fe7ecfe : - (DFW @ 0x10fc9d000)
0x7fffbc564427 : - (AppKit @ 0x7fffbc529000)
0x10fe819b7 : - (DFW @ 0x10fc9d000)
0x10fcd3524 : - (DFW @ 0x10fc9d000)
0x1200287b5 : - (Pro Tools @ 0x11d992000)
0x12002cab1 : - (Pro Tools @ 0x11d992000)
0x10f53e79a : - (Pro Tools @ 0x10f53b000)
0x7fffd426d235 : - (libdyld.dylib @ 0x7fffd4268000)
-----------------------------10D63AF160B7ACD9--
UPDATE:
After reinstalling Pro Tools again and deleting all plugins and prefs again, the "Restoring audio engine settings..." box now appears before crashing... Maybe some audio or I/O settings got corrupted?