[kylejamesG]

I have a Pro Tools subscription that I've had on autopay for a little over a year. The most recent billing attempt was on 3/5, but I cancelled my bank account that was tied to the debit card I've been using for payments, so they obviously weren't able to pull the money this month.

I got the email and went to try to update my card on the site, but I keep getting an error message that just says to "try again later" - it keeps my new card info in as a payment method, but won't let me actually set it as my default method.

I tried this on a PC, a Mac, on my iphone, on Chrome, safari and edge and they all give the exact same result. I also tried with 2 different cards and tried simply using paypal, but it all gives the same result.

I really don't want to waste my money on a support code to report a bug in their website, but I'm not sure what else to do. I also don't want to "try again later" and wait too long and have my subscription cancelled. The knowledge center is unhelpful and I can't connect to anyone via Chat. I have filed support tickets through their salesforce thing, but I'm dubious on how long that will take to get answered, and again, I'm worried about this taking too long and my subscription getting cancelled.


Additionally:
My subscription comes up under cancelled products, but only says "on hold" and doesn't give me any option of renewing or anything like that.

I know I need to add a new card, but all my attempts seem to be getting blocked by the site. I'm not sure where to turn at this point.