[EddieJones]

Please reread my post. We do not know which chips are faulty and out of thousands only a few have failed. To recall 4000 Docks to check and repair would leave 4000 customers without Docks for an extended period of time. Again...we do not know which serial numbers are affected other than the past two years. This only effects a small number of customers and an even smaller number have to return their unit for repair as within 30 days of purchase you get an instant replacement.
I understand your frustration, but your assumptions are not true.